PRODUCTS
What is the BRS Hyaluronic System?
The BRS Hyaluronic System is a cutting-edge haircare treatment designed to smooth and straighten hair while offering restorative benefits. This advanced formula not only treats but also revitalizes your locks with its nourishing blend of ingredients. It delivers deep hydration, enhancing the overall health and shine of your hair, leaving it looking and feeling incredibly soft, smooth, and vibrant.
Does the hyaluronic system contain formaldehyde as an ingredient?
BRS Hyaluronic System is completely free from formaldehyde. We are committed to providing a safe, effective haircare solution that aligns with our ethical standards. Our formula is carefully crafted, ensuring it is vegan-friendly and free of harsh chemicals.
Is the BRS Hyaluronic System safe for blond, color-treated, or chemically processed hair?
It is generally safe and effective for use on blond, colour-treated, and chemically processed hair. This system is designed to restore moisture and enhance colour vibrancy, making it a great choice for clients with these hair types. However, constantly verifying the product's compatibility with specific hair treatments and conditions is crucial to ensure optimal results and maintain hair health.
When should clients schedule their hair colouring or balayage after the hyaluronic system treatment?
For optimal results, it is advised to schedule hair colouring at least one week after receiving a hyaluronic system treatment. Conversely, balayage should ideally be done one week before the hyaluronic treatment. This timing helps to ensure that the hair is in the best condition to absorb the hyaluronic treatment and allows the colour to settle and achieve its full vibrancy without interference from the treatment process. Constantly assess each client's hair condition and treatment history to tailor the timing for the best outcomes.
Is the BRS Hyaluronic Treatment suitable for use on hair extensions?
Treatment can be applied to hair extensions, provided they are made from natural or high-quality human hair. Synthetic hair extensions cannot fully absorb the treatment's benefits and nutrients, so they won't experience the same results. For optimal effectiveness, ensure that the extensions are compatible with the treatment and follow any specific guidelines for application. This ensures that both natural hair and extensions receive the full advantages of the hyaluronic system.
How long does the BRS Hyaluronic Treatment typically take?
Hyaluronic treatment generally takes between 2 to 4 hours to complete. However, the exact duration can vary depending on factors such as the client's hair volume, length, and the specific condition of their hair. For best results, allocate sufficient time to ensure thorough application and absorption of the treatment. It's also important to factor in additional time for consultation and any pre- or post-treatment care needed.
How long does the BRS Hyaluronic Treatment typically last?
The BRS Hyaluronic treatment lasts between four to five months. The longevity of the treatment can be influenced by factors such as the client's home hair care routine and hair growth rate. To maximise the duration and maintain the smoothness and manageability achieved, recommend that clients use organic shampoos, conditioners, and any complementary products suggested for aftercare. Regular maintenance and adherence to a proper hair care regimen will help preserve the treatment's benefits.
After the hyaluronic system, which maintenance treatment do you recommend?
Following up with a maintenance treatment that focuses on hydration and nourishment is recommended to keep your hair healthy and vibrant.
Is the BRS Hyaluronic System formula suitable for all hair types?
Our formula caters to all hair types: straight, wavy, curly, and coily. This versatile treatment provides exceptional benefits across the board:
- Deep Hydration: Enriched with hyaluronic acid, it deeply moisturizes hair, addressing dryness and promoting a healthy shine.
- Improved Manageability: The formula enhances smoothness and reduces frizz, making hair easier to style and maintain.
- Texture Enhancement: It works to refine hair texture, adding softness and smoothness without weighing hair down.
- Versatility: Whether your hair is fine or thick, colour-treated or natural, the BRS Hyaluronic System adapts to your needs, offering a tailored approach to hair care.
Is it safe for clients to curl their hair after receiving the Hyaluronic System treatment, and will it affect the results?
Absolutely! The BRS Hyaluronic System enhances styling ease by leaving hair silky smooth, making it ideal for creating soft, stunning curls or waves. Whether your client prefers curls or straight styles, our treatment ensures their hair remains effortlessly manageable and frizz-free. Your client’s hair will stay sleek and picture-perfect, ready for any style you desire. Just remember to always use heat protector to keep your hair in top condition.
GENERAL ENQUIRIES
Can I change my order after it has been placed?
You can change your order before it enters the shipping processing stage. Once the order enters this stage, changes and exchanges are not allowed. To change your order, please get in touch with our customer service team as soon as possible with your order details. They will assist you in making the necessary adjustments.
What payment methods do you accept?
We accept various payment methods to ensure a convenient shopping experience. Our website accepts debit cards, credit cards, and net banking. During checkout, select your preferred payment method. For added security, all transactions are processed through a secure payment gateway.
Do you accept returns or exchanges?
We accept returns and exchanges under certain conditions. Items must be in their original packaging with all tags intact and unused. To request a return or exchange, you must contact us within seven days of receiving your delivery. Once your return or exchange is approved, we will send you instructions on sending the item back to us. Please note that the cost of return shipping may be your responsibility unless the item is damaged or incorrect. Refunds will be processed using the original payment method within 7–10 business days after we receive and inspect the returned item.
SHIPPING
How long does shipping take?
Shipping typically takes 5-7 business days, depending on your location. Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery. Please note that there might be slight delays during peak seasons or due to unforeseen circumstances. We strive to process and ship orders as quickly as possible. If you have any concerns about your order's delivery time, please contact our customer service team for assistance.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website to monitor the status of your delivery. Additionally, you can enter the tracking number on the carrier's website for more detailed updates. If you do not receive a tracking number within a few days of placing your order, please check your spam or junk email folder. Please feel free to contact our customer service team if you still need help finding it.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please reach out to our customer service team within 48 hours of receiving your order. Provide your order number, a description, and photos of the damaged or incorrect item. Our team will help you with a return or exchange and make sure you receive the right item as soon as possible. We will cover the cost of return shipping for damaged or incorrect items. Once we receive and look over the returned item, we will process the replacement or issue a refund using your original payment method.
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