Refund policy

BR Soul Hair Care Products Returns Policy

At BR Soul, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your product, we are here to help. Please review our returns policy below.

1. Returns Eligibility
- Products must be returned within 30 days from the date of purchase.
- Items must be unused, unopened, and in the same condition that you received them.
- Items must be in the original packaging.
- Proof of purchase is required (receipt or order confirmation email).

2. Non-Returnable Items
- Gift cards
- Sale items
- Items purchased during special promotions

3. Return Process
- Contact our customer service team at contact@brsoulhaircare.com.au to initiate a return.
- Provide your order number and the reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Please ensure the RMA number is clearly marked on the return package.

4. Shipping
- Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds may take several business days to process, depending on your payment provider.

6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact our customer service team.

7. Contact Us
- If you have any questions about our returns policy, please contact us at contact@brsoulhaircare.com.au

Thank you for shopping with BR Soul. We appreciate your business and are dedicated to providing you with high-quality hair care products and excellent customer service.